Payment Policy

At Exceptional Lightning, we offer secure payment options and clear payment terms so that checking out is simple and safe.

Accepted Payment Methods

We accept the following cards:

  • American Express
  • Diners Club
  • Discover
  • JCB
  • Maestro
  • Mastercard
  • Visa

Prices and Currency

All prices on this site are shown in US dollars (USD $).

Applicable state and local sales tax is calculated at checkout, based on your delivery address, and shown before you confirm your order. Shipping is free on all orders, so no delivery charge is added.

Payment Security

Protecting your payment information is a priority.

  • Every transaction on this site is protected by SSL encryption.
  • Payments are handled by trusted payment providers that meet PCI-DSS standards, the security requirements set by the Payment Card Industry.
  • We do not store your card details at any point, and we have no access to your full card number.

How Payment Is Taken

Payment is due when you place your order. Your card is charged at checkout, and once payment is confirmed you will receive an email with your order details.

Orders are processed seven days a week. After payment is confirmed, your order is prepared and handed to the carrier within 1–2 days.

If a Payment Fails

If your payment is declined or authorization fails, the order cannot be completed. This usually happens because of a typing error, an expired card, insufficient funds, or a security check by your bank.

You can try again with the same card or use a different payment method. If the problem continues, contact your bank first, since we cannot see the reason a card issuer declines a payment. You are also welcome to email us at info@exceptionallightning.com and we will help where we can.

Please note that a declined attempt can sometimes leave a temporary authorization hold on your account. This is not a charge, and your bank normally releases it within a few business days.

Billing Information

Please make sure the billing details you enter match those registered to your payment method, including the billing address and ZIP code. Orders with incorrect or incomplete billing information may be delayed, held for verification, or canceled.

We may also cancel or hold an order where a payment appears fraudulent or unauthorized. If we cancel an order for this reason, any amount taken is refunded in full.

Questions

For any question about payments, billing, or a charge you do not recognize, email us at info@exceptionallightning.com.